Console Repair – Frequently Asked Questions

Q. What consoles do you offer repair on?
We fix Xbox 360's for the 3RROD error and DVD issues. We also offer repair on Sony PSP's (Models 1000, 2000, and 3000). We can also replace Nintendo Wii DVDs. If you have a question about your console that is not listed here, please call us at 510.581.4263.

Q. How much does it cost for you to repair a console?

Xbox 360 3RROD
$60 for parts and labor.

Stuck Xbox 360 DVD Drives
$20 for labor and $2.95+tax for parts.

Sony PSP Bricked or hardware replacements
$35 for labor, hardware varies from part to part.

Nintendo Wii DVD replacements
$39 for labor, Nintendo DVD drives are $49.99

Q. How long will it take? What if it breaks again?
We guarantee diagnostic and repair, if applicable, within 5-7 days. We guarantee our services with a 30-day warranty on the repair that we perform for your console.

Q. Is there an option to have it repaired sooner?
Yes, we can complete the diagnostic and return your console to you within 24-48 hours for an additional rush charge of $25.

Q. I have this red light on my Xbox 360 – what is it?



This is often referred to as the “three red ring of death” (3RROD) and is caused by too much heat being built up around the CPU.

Q. Can you fix this?
Yes! The Game Alley can fix the 3RROD and stuck DVD drives on your Xbox 360!

Q. What method do you perform to fix the 3RROD on my Xbox 360?
Currently the best method to fix this issue is to replace the x-clamps within your Xbox 360. If you Google "x-clamp fix for Xbox 360" you will get an idea of what we do with your Xbox 360 to fix it.

Q. I just watched a step by step video on how to fix the 3RROD? Why should I bring it to you guys to fix?
The fix might look easy to perform, but we have the parts and the experience to fix your console so you don’t have to watch any videos or order any parts! We routinely fix Xbox 360 consoles and we have the technical knowledge in house. We don’t send your console out for repair. Your console will stay local for speedy repair and return to you.

We also provide a 30 day warranty to our fixed Xbox 360 consoles. It is a known fact that 10% of all Xbox 360s fixed with the "x-clamp" fix will experience the 3RROD again. Even if you send it to Microsoft for repair, there is no guarantee that you will not experience 3RROD again. We have had multiple consoles repaired by Microsoft that have come to our shop when they experience a second 3RROD and need to be repaired again. All Xbox 360s accepted for repair are thorougthly cleaned and tested before they are returned. however, if we can not repair your xbox 360 you pay nothing.

Q. What else do you do to my Xbox 360?
In addition to performing the x-clamp fix, we clean out your Xbox 360 console from any dust. This will reduce heat and allow proper airflow through the console. We also check your fan and cables for any problems that heat might have damaged and if necessary replace the damaged part.

Q. Should I buy an intercooler or add an external fan to my console for better airflow so it won’t over heat?
Adding an intercooler or fan will not hurt, but this will not stop your Xbox 360 from experiencing 3RROD!

Q. What is the best position to place my Xbox 360
In our opinion, the best position is laying your Xbox 360 horizontally; this is the best position for your DVD Drive. While some feel positioning the Xbox 360 console vertically allows for better airflow, we have seen more games damaged when the Xbox 360 console is standing up vertically. Games are not cheap.


iPhone Repair – Frequently Asked Questions

Q. What versions of the iPhone do you fix?
We fix 3G and 3GS models!

Q. What do you fix on the iPhone?
We can fix most hardware related issues. Here are just some of the issues we can repair:

- LCD/Digitizer replacement
- Battery replacement
- Back housing replacement
- Home Button replacement
- USB Cable port replacement

Contact us for any iPhone related issues that are not mentioned.

Q. What is the cost for the repairs?
The cost is roughly 1/2 of Apple's repair cost! Apple's cost for an LCD replacement is $199, TGA's cost for the LCD replacement is $99.

Q. Do you offer a warranty with your repair?
Yes, we offer a 90 day warranty on all iPhone repairs! If the item we replaced malfunctions within the 90 days, we will replace it at no charge.

Q. How long will it take to repair my iPhone?
Most repairs can be completed the same day as long as we receive your phone before 2pm.

Disc Repair – Frequently Asked Questions

Q. My disc is scratched and it is affecting my play. Do I need a new game?
No! We can repair your disc. We charge $3+tax, and we can fix this while you wait!

Trade Ins – Frequently Asked Questions

Q. What games do you accept and how much can I get?

We accept consoles, game accessories, and video games for trade. We offer store credit or cash. Value of the offer is subject to condition, evaluation and inspection by our staff.

We currently accept the following for trade:

Video Game Consoles: Video Games:
Xbox/Xbox 360 Xbox/Xbox 360
Nintendo Wii Nintendo Wii
Nintendo DS Nintendo DS
Nintendo GameCube Nintendo GameCube
Playstation 2 Playstation
Playstation 3 Playstation 2
Sony PSP Playstation 3
Nintendo 64 Sony PSP
Super Nintendo Nintendo 64
NES Super Nintendo
Sega NES
  Sega
   

If you have something that is not listed above, contact us for more information (510)581-4263.

Buy backs must be in full working condition to receive full value. Hardware must have all necessary components for buy back. Cannot be combined with any other offer. Buy backs subject to manager approval. See store associate for details.

With the wide variety of games and product that we accept – our inventory is huge and changing daily. Stop in frequently to flip through our bins of used games for the latest trades!

Rentals – Frequently Asked Questions

Q. Do you rent games and consoles?
We offer video games for rent. We do not rent consoles at this time.

We currently offer video game rental in the following formats/terms:

5 Day Rental for $6.99
Playstation 3
Xbox 360
Nintendo Wii

7 Day Rental for $4.99
Nintendo DS
Playstation 2


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